Refund policy

Returns and Exchanges

Unfortunately, we cannot accommodate returns or exchanges. Once your order has been dispatched with a shipping carrier such as USPS, UPS, or FedEx, we are not responsible for any issues that may occur during transit. However, if you receive a faulty product, we’re here to help.

Reporting a Defective Product

If you receive a product that is defective (excluding damage to the packaging itself), please follow these steps:

  1. Take a clear photo or video showing the defect.
  2. Reach out to us via email at milarapaws@gmail.com or through our Instagram @milarapaswicles within 48 hours of receiving your package.
  3. Include a description of the issue along with the visual evidence in your email or direct message.

If you do not receive a response within 4-5 business days, please send us a direct message on Instagram to ensure we address your concern as quickly as possible.

Missing Items

If an item is missing from your order, please notify us within 48 hours of delivery. To help us resolve the issue, take a photo of all received items, including any packaging, and send it to us via email or Instagram along with your name and order number. We are dedicated to promptly investigating and resolving any discrepancies.

Thank you for choosing Milara Paws. We appreciate your understanding and cooperation in helping us serve you better.